Cancellations & Refunds

Cancellation Policies & Refund Requests

Is it possible to cancel my booking?

If you need to cancel based on a cancelled flight, extreme weather, illness or bereavement, you may be covered by our Cancellation Guarantee. In all other circumstances, cancelling a booking with ClubConnect can result in cancellation fees being applied by ClubConnect, as outlined below. Additional fees may be levied by the individual supplier/operator (see your ClubConnect Voucher for specific details). When cancelling any booking you will be notified via email, facsimile or telephone of the total cancellation fees.

Do you have an early cancelation policy?

If you cancel at least 7 calendar days in advance of the scheduled departure or commencement time, there is no cancellation fee. If you cancel between 3 and 6 calendar days in advance of the scheduled departure or commencement time, you will be charged a 50% cancellation fee. If you cancel within 2 calendar days of the scheduled departure or commencement time, you will be charged a 100% cancellation fee. These cancellation terms are subject to change and can be dependent on the individual tour operator/supplier.

Can I get a refund?

No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilised. Additionally, we do not offer refunds for theme park tickets, attractions, shows or coupons in all circumstances. Gift Vouchers and eGift Cards are also non-refundable in all circumstances. You can find out more about refunds here. Account credits are provided where refunds are not possible.

How do I request a refund?

If you wish to request a refund for your purchase, please visit our Request a Refund page.

Can't Find What You're Looking For?

Have you got a burning question that we’ve failed to answer in our Frequently Asked Questions page? Reach out to us directly at info@clubconnect.com.au.

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